Refund Policy

Last updated: September 29, 2026

CertAvert is operated by ILIEV CONSULTING LLC. Our order process is conducted by our online reseller Paddle.com, which is the Merchant of Record for all our orders and handles returns.

14-day money-back guarantee

You can get a full refund of any payment within 14 days of that payment. This applies to a new subscription, a yearly renewal, and the charge for an upgrade. You don’t need to give a reason.

How to ask for a refund

Email support@certavert.com from your account email, or use Support in your account, or
contact Paddle directly at paddle.net using the details in your receipt.

Refunds go back to the payment method you paid with. Paddle issues them, and your bank usually shows them within 5–10 business days.

What happens to your plan

A refunded subscription or renewal ends that plan, and your account returns to Free. Domains over the Free limit are paused, not deleted.
A refunded upgrade returns you to the plan you had before.

After 14 days

Payments are non-refundable after 14 days, and there are no refunds or credits for partial years or unused time. You can cancel at any time on the Plans page so that your subscription doesn’t renew; your plan stays active until the end of the year you paid for. We email you before each yearly renewal. If we end your access for a reason other than a breach of our Terms, or stop offering your plan, we refund the unused part of your paid year (see Section 10 of the Terms of Service).

This policy does not limit any rights you have under the consumer laws of your country.